bola138 Privacy Policy
This page describes what we collect when you use bola138 and how we keep that data protected. When you open an account, deposit money, or play games on our platform, we gather information about you—your contact details, identity documents, payment records, and how you engage with our service. Understanding what we collect, how we use it, and what rights you have is essential to your trust in bola138.
We operate across Indonesian jurisdictions where local law permits, and our data practices align with those requirements. Our commitment is transparency: we tell you upfront what information we need, why we need it, and how long we keep it. If you ever have questions about your data on bola138, our support team can walk you through the details or help you request access to your records.
What Data We Collect on bola138
We collect several categories of information to operate bola138 securely and compliantly. During registration, we ask for your email address, phone number, and a password that you control. To verify your account for withdrawals, we request a photograph of your government-issued ID—your name, date of birth, and identification number must be clear and readable. We also ask for a selfie where your face is visible, which our team compares against your ID to confirm you are who you say you are.
When you deposit money via DANA, e-wallet, mobile banking, local payment, online payment, or e-walletor through bank transfers with mobile banking, local payment, online payment, or e-walletwe record the amount, date, time, and payment method. Your transaction history is logged on bola138 so you can review it anytime. We also log your gameplay: every stake you place, every round outcome, and your account balance at each moment. This data helps us detect fraud, settle disputes, and provide accurate account statements.
Our servers may sit outside your jurisdiction, and we may transfer or process your data outside Indonesia where necessary for service delivery, fraud prevention, or legal compliance. We ensure any third-party processor agrees to protect your data to the same standard we do.
How We Use Your Data on bola138
We use your email and phone to send you account updates—login alerts, deposit confirmations, withdrawal status, and support responses. You can adjust notification preferences from your account settings: opt out of marketing emails while keeping critical account alerts, or disable push notifications during Idul Fitri, Idul Adha, or Imlek holidays if you prefer.
We use your identity documents and selfie solely for KYC (know-your-customer) verification and fraud prevention. We never share these with third parties unless required by law. Gameplay data helps us calculate your account balance accurately, detect unusual patterns that may signal fraud, and provide you with an honest record of every transaction.
If you request a withdrawal, our compliance team reviews your transaction history to ensure the request matches your account activity—this is standard anti-fraud protection. We may contact you via your registered phone if we need clarification before approving a withdrawal.
Your data on bola138 is used only to operate our service, protect against fraud, and comply with regional law—never for selling, sharing, or marketing to third parties outside our team.
Cookies and Device Information
We use cookies to keep you logged in on bola138, remember your preferences (such as language and notification settings), and understand how you use our platform. These help us improve game loading speed, identify technical issues, and personalise your experience. We do not use cookies to track you across other websites.
When you use our Android app or iOS browser version, we collect minimal device information—your operating system version and device type—to ensure bola138 runs smoothly on your phone. We use this to optimise performance on variable network speeds, especially for users in Surabaya, Bandung, Medan, and Jakarta with 3G or 4G connections.
Your Rights and How to Contact Us
You have the right to request a copy of all personal data we hold about you on bola138. Contact our support team via in-app chat, email, or phone and we will provide that information within 10 business days. You may also request that we correct inaccurate information—for example, if your registered phone number has changed.
If you wish to delete your account, we can close it and securely erase your personal data (except records we must retain for legal reasons). This process takes up to 30 days. You may withdraw consent to marketing emails at any time without affecting your account's operation.
If you believe we mishandled your data or violated this privacy policy, you can lodge a complaint. We will investigate and respond within 14 days. If you are not satisfied, you may escalate to the relevant data protection authority in your jurisdiction.
Changes to This Policy
We may update this privacy policy as our service evolves or as regional law changes. If we make material changes—such as expanding what data we collect or how we use it—we will notify you via email and ask for your explicit consent before the changes take effect. You can always find the current version on bola138's website.